Privacy Policy
This Privacy Policy explains how True North Massage collects, uses, and protects your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable provincial standards.
Privacy Contact
Email: admin@truenorthmassage.ca
Address: P.O. Box 14, Rainy River, Ontario, P0W 1L0
1. Overview
True North Massage (“we,” “our,” or “us”) is committed to protecting personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws in Ontario and Manitoba.
Where applicable, we align our practices with the principles of Ontario’s Personal Health Information Protection Act (PHIPA).
2. Accountability
We are responsible for personal information under our control and have designated a Privacy Officer.
Contact
Email: admin@truenorthmassage.ca
Address: P.O. Box 14, Rainy River, Ontario, P0W 1L0
3. Information We Collect
Client Information
- Full name
- Phone number
- Email address
- Appointment details
Health Information (if provided)
- Medical history
- Treatment notes
- Physical conditions
Payment Information
Payments are processed securely through a third-party provider. We do not store full credit card details.
Booking Information
Appointment data is stored in our booking system.
Website Data
- IP address
- Browser/device
- Pages visited
- Cookies
4. Purpose of Collection
We collect personal information to:
- Book and manage appointments
- Provide massage services
- Maintain client records
- Communicate with clients
- Process payments
- Improve website performance
- Meet legal obligations
5. Consent
By providing your information, you consent to its collection and use as described in this policy.
- Express consent is required for health information
- You may withdraw consent at any time
6. Limiting Collection
We only collect information necessary for the purposes outlined above.
7. Use, Disclosure, and Retention
Use
Used only for stated purposes.
Disclosure
We do not sell your information. It may be shared with:
- Service providers
- Legal authorities if required
Retention
Information is retained only as long as necessary for business and legal purposes.
8. Safeguards
We protect your information using:
- Secure systems
- Restricted access
- Physical and digital safeguards
9. Accuracy
You may request corrections to your personal information at any time.
10. Openness
This policy is publicly available and explains our data practices.
11. Access Rights
You may request access to your personal information.
Requests will be responded to within 30 days.
12. Cookies
This website may use cookies to improve user experience and analyze traffic.
You can disable cookies in your browser settings.
13. Third-Party Services
We use third-party providers for booking and payments. These providers are required to protect your information.
14. Cross-Border Data
Some service providers may store data outside Canada.
15. Health Information Handling
Health information is:
- Used only for treatment purposes
- Protected with enhanced safeguards
- Accessible only to authorized individuals
16. Data Breaches
If a breach occurs, affected individuals will be notified where required.
17. Complaints
If you have concerns, contact us.
You may also contact:
Office of the Privacy Commissioner of Canada
https://www.priv.gc.ca
18. Changes to This Policy
We may update this policy at any time. Updates will be posted on this page.