Terms and Conditions
Effective Date: April 1, 2026
Business Name: True North Massage
Website: truenorthmassage.ca
1. Acceptance of Terms
By accessing or using this website, booking an appointment, or engaging with True North Massage services, you agree to be legally bound by these Terms and Conditions. If you do not agree, you must not use this website or services.
2. Services Provided
True North Massage provides massage therapy services, including relaxation and therapeutic treatments. Services may be performed by registered or non-registered practitioners depending on jurisdiction and current regulatory status.
All services are provided for general wellness purposes unless otherwise specified.
3. No Medical Advice
The information on this website and services provided do not constitute medical advice.
Massage therapy is not a substitute for:
- Medical diagnosis
- Treatment by a licensed physician
- Emergency care
You should consult a qualified healthcare provider for medical concerns.
4. Eligibility
By using this website or booking services, you confirm that:
- You are at least 18 years old, or
- You have consent from a parent or legal guardian
True North Massage reserves the right to refuse service at its discretion.
5. Appointments and Booking
Appointments are scheduled through:
- Online booking software (e.g., Hive Manager)
- Direct communication (phone, email, or in person)
By booking, you agree to:
- Provide accurate and complete information
- Arrive on time for your appointment
Late arrivals may result in shortened sessions without refund.
6. Cancellation and No-Show Policy
- Minimum Notice: [Insert, e.g., 24 hours] required for cancellations
- Late Cancellations: May be subject to a fee
- No-Shows: May be charged up to the full appointment cost
True North Massage reserves the right to deny future bookings after repeated violations.
7. Payments
Payments are processed via:
- Secure third-party providers such as Stripe
Accepted methods may include:
- Credit cards
- Debit cards
You agree to:
- Pay all fees at the time of booking or service
- Authorize charges where applicable
8. Refund Policy
- Services rendered are non-refundable
- Prepaid sessions may be subject to cancellation terms
- Exceptions may be granted at sole discretion
9. Health and Safety
You are responsible for disclosing:
- Medical conditions
- Injuries
- Allergies
- Pregnancy
Failure to disclose relevant health information may result in:
- Termination of service
- Refusal of future service
True North Massage reserves the right to refuse or stop treatment if it is deemed unsafe or inappropriate.
10. Professional Conduct
Clients must behave respectfully at all times.
The following will result in immediate termination of service:
- Inappropriate behavior
- Harassment
- Sexual misconduct
Full payment will still be required.
11. Intellectual Property
All content on this website—including:
- Text
- Images
- Branding
- Logos
—is the property of True North Massage and may not be copied, reproduced, or distributed without written permission.
12. Third-Party Services
This website may use third-party services, including:
- Payment processors (e.g., Stripe)
- Booking platforms (e.g., Hive Manager)
True North Massage is not responsible for:
- Errors
- Data breaches
- Service interruptions
caused by third-party providers.
13. Limitation of Liability
To the fullest extent permitted by law, True North Massage shall not be liable for:
- Any indirect, incidental, or consequential damages
- Loss of data, income, or opportunity
- Injuries resulting from undisclosed medical conditions
Use of services is at your own risk.
14. Indemnification
You agree to indemnify and hold harmless True North Massage from any claims, damages, or expenses arising from:
- Your use of services
- Your violation of these Terms
15. Privacy
Your use of this website is also governed by our Privacy Policy.
16. Modifications to Terms
True North Massage may update these Terms at any time.
Changes will be posted on this page with an updated effective date. Continued use constitutes acceptance.
17. Governing Law
These Terms are governed by the laws of:
- The Province of Ontario and/or Manitoba
- The applicable laws of Canada
Any disputes shall be resolved in the appropriate courts of those jurisdictions.
18. Contact Information
True North Massage
Email: admin@truenorthmassage.ca
Phone: +1 (437) 241-3333
Website: truenorthmassage.ca